Help Desk
You've got a meeting in an hour and your videoconferencing unit won't connect?
You can't get your projector to turn on.
Who do you call when your system is in need of repair?
Who do you turn to for help?
Relax. The Help Desk at VCA can address all of your A/V technical support needs. From displays and videoconferencing to networking and non-linear editing systems, our experienced and knowledgeable staff, trained on the latest technology, will provide you with the highest level of customer service and technical support available. We will manage and track the service process from your initial call through completion, noting any information for the future and keeping continuity throughout your service experience.
That's support to The Power of More+
For immediate Technical Support, please contact our Help Desk at 1-732-545-8000 x123.
Our hours are Monday through Friday, 7:00 a.m. to 7:00 p.m. EST, excluding holidays.
You can also email us at: helpdesk@vca.com.
And it doesn't matter who you purchased your equipment from, the VCA Help Desk can address all of your support needs. We provide real-time technical support and can manage your on-site services as well. Some of the services offered by VCA's Help Desk include:
- Real-Time Phone Technical Support
- General Technology Information and Assistance
- Videoconferencing Support (including monitoring, troubleshooting and system maintenance)
- Videoconference Test Connections
- Troubleshooting and Resolving Network Connectivity Issues
- Offsite Remote System Monitoring
- Warranty Service Calls
- Preventative Maintenance Support
- Software Upgrades (as recommended)
- Highly Trained and Experienced Engineers to Diagnose Audio/Visual Issues